Our Shipping Pledge

All in-stock orders will be shipped out within 3 days of receiving payment. In most cases, orders will be shipped out same day or within one day.

Shipping Policies

Your shipping address must match your credit card billing address or Paypal comfirmed address. For you protection, we are unable to ship to alternate addresses. We are also unable to change the address after payment. Sorry no exceptions.

We are sorry but we do not offer COD shipping services, all orders must be paid for prior to shipment.

Tracking numbers will be emailed to the customer as soon as orders are shipped.

Tracking information is usually available 24 hours after order is shipped.

Money order or check payments must clear prior to shipment.

Weights stated on order summary pages are shipping weights only and do not reflect the actual weight of items.

Warranty and Return Policies

ElectricViolinSource.com offers a 10 day warranty on all products. If for any reason, your product is defective. Please contact us directly through our contact us page. In most cases, if there is a problem with a part on the merchandise, the defect part can be sent to you free of charge. Photos of the damaged goods must be provided prior to replacement parts being sent to you.

All returns must be pre-approved by contacting our RMA Department through the contact us page. Please provide us with your order number, date of purchase and reason for return. Not providing the detailed information requested will delay the returns process. Returns must be made within 5 days of delivery and are subject to a 15% restocking fee. Item must be returned in new, resellable condition.

Once your request has been received, you will be contacted within 5 business days with instructions for sending back the item(s). You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. We will ship the replacement once we have received and processed the returned item(s). If you request for a refund, we will notify you via Email of your refund once we have received and processed the returned item(s). All refunds will be limited to and based on the current price of the item minus any restocking fees.

All shipping costs are non-refundable. Customers are responsible for return shipping back to ElectricViolinSource.com

By initiating the RMA process customers agrees to all decisions by ElectricViolinSource.com and all decisions are final. Please allow up to 2 billing cycles for your credit to be posted to your account.

If you have any questions regarding our shipping policies, please feel free to email us at Support@ElectricViolinSource.com or visit our contact us page.